Terms and conditions

Last updated: 30 September 2026

These terms apply to every order at Kimagination. I have tried to write them as clearly as possible. Missing something, or have a question? Email info@kimagination.nl.

1. About Kimagination

Kimagination
Regentenstraat 31
1741 EP Schagen, the Netherlands
Chamber of Commerce (KvK): 42004883
Email: info@kimagination.nl
Phone: +31 6 55073551

2. Scope

These terms apply to every offer from Kimagination and every agreement made through this web shop. You can read and save these terms before placing an order.

3. The products

I make every product myself, by hand. Because of that, each piece can differ slightly in colour, shape or size from the photo and from other pieces. That is part of handmade work and not a defect. I do my best to photograph and describe the products as honestly as possible. Obvious mistakes or errors in an offer are not binding.

4. The agreement

The agreement is made as soon as you complete and pay for your order. You then receive a confirmation by email. If I unexpectedly cannot deliver an order, for example because a one-of-a-kind item has already been sold, I will let you know as soon as possible and refund the full amount.

5. Prices

All prices are in euros and include Dutch VAT. Shipping costs are shown in your cart and at checkout, before you pay. Orders above the amount shown there ship for free.

6. Payment

You pay when you place your order, through Mollie, with one of the payment methods shown at checkout, such as iDEAL. I start on your order once the payment has succeeded.

7. Delivery

  • I ship within the Netherlands.
  • The expected delivery time is shown with the product and in your confirmation. It is usually 3 to 5 working days. Products made to order can take a little longer; this is stated with the product.
  • I deliver within 30 days at the latest, unless we agree otherwise. If that is not possible, you may cancel the order free of charge and receive your money back within 14 days.
  • When your parcel is on its way, you receive an email with the tracking code.
  • The product is at my risk until it is delivered.

8. Right of withdrawal (14-day cooling-off period)

You have the right to withdraw from your purchase within 14 days without giving a reason. This period starts the day after you receive the product. If you order several products that are delivered separately, it starts after you receive the last one.

How it works

  1. Let me know within those 14 days that you want to withdraw, by email to info@kimagination.nl or through the contact form. You may use the model form below, but you don't have to.
  2. Send the product back to the address above within 14 days of letting me know.
  3. You pay the cost of returning the product.

Refund

I refund the purchase price, including the standard shipping costs you paid for the order, within 14 days of your withdrawal notice. I may wait with the refund until I have received the product back. Usually the money is in your account within 7 working days after the return arrives. I refund using the payment method you used.

Handling the product

During the cooling-off period you may inspect the product as you would in a shop. Please don't wear it, handle it with care and pack it well when you send it back. If the product has been worn, damaged or used more than needed to judge it, I may deduct the loss in value from the refund.

Exception

Products I make especially for you, to your own specifications, cannot be withdrawn. I always agree this with you clearly before you order a custom product.

Model withdrawal form

Only fill in and return this form if you want to withdraw from the agreement.

To: Kimagination, Regentenstraat 31, 1741 EP Schagen, the Netherlands, info@kimagination.nl
I hereby give notice that I withdraw from my agreement for the sale of the following products: [product]
Ordered on / received on: [date]
Order number: [number]
Name: [name]
Address: [address]
Date: [date]

9. Warranty and repairs

You are always entitled to a product that meets what you may reasonably expect of it (the statutory warranty). If it doesn't, for example because of a manufacturing fault, please contact me. I will then repair or replace it free of charge, or refund you if that is not possible.

Damage caused by misuse, contact with water, perfume or sunscreen, or normal wear is not covered. You'll find tips for keeping your jewelry looking good in the FAQ. Always get in touch before sending anything back.

10. Complaints

Not happy with something? Please let me know as soon as possible at info@kimagination.nl, with a clear description and a photo if possible. I will respond within 14 days and work with you on a solution.

11. Privacy

How I handle your data is explained in the privacy policy.

12. Governing law

Dutch law applies to these terms and to every agreement with Kimagination. If we can't resolve a dispute together, it can be brought before the competent court. Your statutory rights as a consumer always apply.